Outlook Not Working with Gmail: Diagnosis and Solutions

In today’s interconnected world, seamless communication between email platforms is essential for both personal and professional endeavors. However, when your trusty email client, Outlook, decides to stop playing nice with your Gmail account, it can throw your entire workflow into disarray. Fear not, for this seemingly daunting issue can often be resolved with a few simple troubleshooting steps.

Let’s delve into the realm of Outlook-Gmail integration, where we’ll uncover the reasons behind Outlook not working with Gmail issues and also explore the practical solutions to restore your email harmony. Whether you’re a seasoned techie or a novice user, this guide will equip you with the knowledge to tackle this common challenge with confidence. So, grab your digital toolkit, prepare to banish the Gmail-Outlook conundrum, and reclaim your email mastery.

Preparation Before Troubleshooting Issue

Before delving into the technical solutions, it’s crucial to gather some preliminary information to narrow down the cause of the issue:

Verify Gmail Credentials: Double-check your Gmail username and password to ensure you’re entering the correct login details.

Check Internet Connectivity: Confirm that your computer has a stable internet connection, as connectivity issues can hinder Outlook’s ability to communicate with Gmail servers.

Disable Firewall or Antivirus Temporarily: Sometimes, firewall or antivirus software may interfere with Outlook’s connection to Gmail. Temporarily disable these security programs to see if the issue resolves.

4 Solutions to Fix Outlook 2016 Not Working with Gmail

  1. Enable IMAP Access in Gmail: Ensure IMAP access is enabled in your Gmail settings. Go to Gmail Settings > Forwarding and POP/IMAP > IMAP Access and make sure “Enable IMAP” is selected.
  2. Check for Updates: Ensure Outlook is up to date. Outdated versions may contain bugs that can cause connectivity issues. Run the Microsoft Office Updates tool to check for and install any available updates.
  3. Repair Outlook Data Files (PSTs): Corrupted PST files can interfere with Outlook’s functionality. Use the built-in Inbox Repair Tool to scan and repair any corrupted PST files.
  4. Create a New Outlook Profile: If the issue persists, try creating a new Outlook profile. This can eliminate any profile-specific configurations that might be causing the problem.

Additionally, you can also backup Gmail emails locally for offline access, using any third-party tool or Google takeout service.

Method 1: Enable IMAP Access in Gmail

Enabling IMAP access in Gmail allows you to access your Gmail emails using other email clients, such as Microsoft Outlook or Apple Mail. Follow these steps to enable IMAP access in Gmail:

  1. Sign in to your Gmail account.
  2. Click the gear icon in the top right corner of the screen.
  3. Select “See all settings.”
  4. Click the “Forwarding and POP/IMAP” tab.
  5. In the “IMAP Access” section, select “Enable IMAP.”
  6. Click “Save Changes.”

Once you have enabled IMAP access, you will need to configure your email client to connect to your Gmail account using IMAP. The specific steps for doing this will vary depending on your email client.

Method 2: Check for Updates

Checking for updates is an important step in troubleshooting software issues, including Outlook not working with Gmail. Outdated software may contain bugs that can cause connectivity issues or other problems.

Here’s how to check for updates in Outlook:

  1. Open Outlook.
  2. Click the File tab.
  3. Click Account (or Office Account if you opened Outlook).
  4. Under Product Information, choose Update Options > Update Now.

Outlook will check for and install any available updates. If no updates are found, you will see a message that says “You’re up to date!”

If you are using a Windows computer, you can also check for updates for other Microsoft Office applications by following these steps:

  1. Click the Start button.
  2. Type Windows Update into the search bar.
  3. Click the Windows Update app.
  4. Click Check for updates.

Windows will check for and install any available updates for Microsoft Office and other Windows applications.

Method 3: Repair Outlook Data Files (PSTs)

Repairing Outlook Data Files (PSTs) can help resolve issues with Outlook, including Outlook not working with Gmail. Corrupted PST files can cause various problems, such as Outlook crashing, data loss, and connection issues.

Here’s how to repair Outlook Data Files (PSTs):

  1. Exit Outlook.
  2. Locate the Inbox Repair Tool (Scanpst.exe) on your computer. The default location for Scanpst.exe is:

C:\Program Files (x86)\Microsoft Office\Office16

  1. Double-click Scanpst.exe to open the Inbox Repair Tool.
  2. Click the Browse button and select the PST file you want to repair.
  3. Click the Start button.

Scanpst.exe will scan the PST file for errors and attempt to repair them. If any errors are found, you will be asked to choose whether to repair the file or save a backup of the file first.

  1. Click the Repair button.

Scanpst.exe will repair the PST file and create a backup file in the same location.

  1. Open Outlook and try to connect to your Gmail account again.

If the issue persists, you may need to try a different repair method or contact Microsoft support for further assistance.

Here are some additional tips for repairing PST files:

  • If you are unsure of the location of your PST files, you can search for them using the Windows File Explorer.
  • If Scanpst.exe cannot repair the PST file, you may need to use a third-party PST repair tool.
  • Regularly back up your PST files to prevent data loss.

By following these steps, you should be able to repair your PST files and resolve any issues that are preventing Outlook from working with Gmail.

Method 4: Create a New Outlook Profile:

Creating a new Outlook profile can help resolve issues with Outlook, including Outlook not working with Gmail. A new profile will contain fresh settings and data, eliminating any profile-specific configurations that might be causing the problem.

Here’s how to create a new Outlook profile:

  1. Exit Outlook.
  2. Open the Control Panel.
  3. Click Mail.
  4. In the Mail Setup window, click Show Profiles.
  5. Click Add.
  6. In the Profile Name box, type a name for the new profile.
  7. Click OK.
  8. In the Add Account window, follow the instructions to add your Gmail account to the new profile.
  9. Click Finish.
  10. Start Outlook and select the new profile from the Choose a profile window.

Once you have created a new profile, Outlook will use that profile instead of the old one. This should resolve any issues that were causing Outlook to not work with Gmail.


  • If you are unsure of which profile to use, you can select the Prompt for a profile to be used option in the Mail Setup window. This will allow you to choose a profile each time you start Outlook.
  • If you have multiple Gmail accounts, you can add them to the same profile.
  • If you are having trouble creating a new profile, you can contact Microsoft support for assistance.

By following these steps, you should be able to create a new Outlook profile and resolve any issues that are preventing Outlook from working with Gmail.

Related blog: Transfer emails from Gmail to Outlook

Sum Up

Outlook not working with Gmail can be a frustrating experience, but with the right approach, you can quickly identify and resolve the underlying issue. Follow the troubleshooting steps outlined above, and you should be able to get your Gmail account working seamlessly in Outlook again.

Outlook Not Working with Gmail FAQs

Why is my Gmail not working in Outlook?

There are several possible reasons why Gmail might not be working in Outlook, including incorrect Gmail credentials, disabled IMAP access in Gmail, outdated Outlook software, corrupted PST files, or firewall/antivirus interference.

How do I fix Gmail not working in Outlook?

  1. To fix Gmail not working in Outlook, try the following steps:
  2. Verify your Gmail credentials.
  3. Enable IMAP access in Gmail settings.
  4. Check for Outlook updates.
  5. Repair Outlook data files (PSTs).
  6. Create a new Outlook profile.

What if I still can’t get Gmail to work in Outlook?

If you’ve tried all the troubleshooting steps and Gmail is still not working in Outlook, contact Microsoft or Google support for further assistance. They may be able to provide more specific guidance based on your unique situation.

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